Infinity Thermostat

Infinity Thermostat

Carrier Residential needed help to define and design a homeowner mobile app and wall control UI for the Carrier Infinity system. Together with my design team, we redesigned both the app and wall controller to bring Carrier to a competitive position in the smart home game.

Carrier Residential needed help to define and design a homeowner mobile app and wall control UI for the Carrier Infinity system. Together with my design team, we redesigned both the app and wall controller to bring Carrier to a competitive position in the smart home game.

We had to consider not just Carrier Residential’s homeowner customers, but the dealers as well. We interviewed homeowners to learn their expectations for a thermostat app that's paired with a digital wall controller. The dealers recommend and installed thermostats in homes so we gathered feedback to improve and simplify the installation process. 

We had to consider not just Carrier Residential’s homeowner customers, but the dealers as well. We interviewed homeowners to learn their expectations for a thermostat app that's paired with a digital wall controller. The dealers recommend and installed thermostats in homes so we gathered feedback to improve and simplify the installation process. 

We created multiple prototypes during several rounds of user testing, iterating designs to ensure users quickly understood the different modes of the app, how to create weekly schedules, and validate an overall intuitive experience.

We created multiple prototypes during several rounds of user testing, iterating designs to ensure users quickly understood the different modes of the app, how to create weekly schedules, and validate an overall intuitive experience.

We tested user flows on homeowners across the country and in different climates to better understand variations in how customers control their climates.

We tested user flows on homeowners across the country and in different climates to better understand variations in how customers control their climates.

From there, we created a design system, component library and final designs for both the wall controller and mobile app. We also documented our user research, personas and prototypes from our extensive discovery, which was used to help inform the strategy and growth of the smart thermostat team at Carrier.

From there, we created a design system, component library and final designs for both the wall controller and mobile app. We also documented our user research, personas and prototypes from our extensive discovery, which was used to help inform the strategy and growth of the smart thermostat team at Carrier.

Project Team:

Jill Haefele - Interaction Design / Strategy / Research

Micah Lindenberger - Art Direction / Product Design / Research

Tae Yang - Product Design / Prototyping

Ana Lopez - Product Design

Lisa Mitchell, Madeline Winer, Mary Rockwell,

Anya Palkowski, Dan Levine

Project Team:

Jill Haefele - Interaction Design / Strategy /

Research

Micah Lindenberger - Art Direction / Product

Design / Research

Tae Yang - Product Design / Prototyping

Ana Lopez - Product Design

Lisa Mitchell, Madeline Winer, Mary Rockwell,

Anya Palkowski, Dan Levine