Carrier Residential needed help to define and design a homeowner mobile app and wall control UI for the Carrier Infinity system. I, along with my design team, redesigned both the app and wall controller to bring Carrier back in line with other competitors in the smart home game.
To better understand the smart home space, interview homeowners to better understand their needs and expectations for a thermostat app that's paired with a digital wall controller. Based off our understanding and users feedback from several rounds of testing prototypes, we establised a design system, app, and wall controller UI.
Carrier Residential had to customers, the dealers and homeowners. To ensure a succesful launch we had to understand their frustrations, needs, and hopes for what the future of a smart in home climate controller could look like.
We created multiple prototypes and different several rounds of user testing tweaking designs to make sure users quickly understand the different modes of the app, how to create weekly schedules, and overall create an intuative experience.
We tested different user flows on homeowners across the country and in different climates to better understand how they control their climates differently. This helped us make informed interaction and design decisions when building out the app and wall controller
We created a component library for both the wall controller and mobile app. Along with this we documented user research, interacton flows, user types and other information to help inform and grow the smart thermostat team within Carrier.
Jill Haefele - Interaction Design / Strategy / Research
Micah Lindenberger - Art Direction / Product Design / Research
Ana Lopez - Product Design
Tae Yang - Product Design / Prototyping
Lisa Mitchell - Project Manager / Scrum Master
Madeline Winer - Research / Strategy
Anya Palkowski - Product Manager
Dan Levine - Technology Director